Customer Service Policy

This Customer Service Policy applies to all users and customers who access and purchase products through our platform. It systematically clarifies our service rules, including order processing, shipping and delivery, tariff liability, return and refund, currency settlement, and customer consultation services. Our core principle is to provide transparent, reliable, and user-friendly shopping experiences for every customer, while ensuring all shopping rights and interests are fully protected. All service contents stipulated in this policy are universally applicable to all product orders on the platform without special exceptions.

1. Order Processing Rules

We adhere to standardized and efficient order processing procedures for all valid orders confirmed by payment. After customers complete payment successfully, our team will conduct automatic and manual double verification of order information, including product specifications, purchase quantity, and delivery information. All confirmed orders will enter the warehouse preparation and shipment process within the official processing cycle. We strictly follow unified order processing standards to ensure that every order is arranged in chronological order without arbitrary delay or backlog.
During the order processing period, customers can check the real-time status of their orders through the background of the platform. Once the order is successfully shipped, the system will update the logistics information synchronously, allowing customers to track the transportation progress of the goods at any time. We maintain a rigorous order management mechanism to avoid order omission, wrong shipment, missing shipment and other problems, and fully guarantee the accuracy and timeliness of order delivery.

2. Shipping & Delivery Policy

We provide global free shipping services for all products displayed on the platform, with no minimum order limit and no hidden shipping fees. All customers, regardless of their purchase amount and delivery region, can enjoy the free shipping benefit, which completely saves the logistics cost of customers’ shopping.
In terms of shipment efficiency, all paid orders will be processed and shipped within the unified official cycle. We have stable and mature global logistics channels and cooperate with high-quality logistics service providers to ensure the stability and safety of goods transportation. After the goods are shipped successfully, the unified delivery cycle is applicable to all regional customers, enabling customers to receive the ordered products within a stable and predictable time range.
In consideration of the global cross-border transportation characteristics, the delivery time is a unified conventional cycle. Minor fluctuations in individual delivery time may occur due to objective factors such as regional logistics customs clearance efficiency and local transportation arrangement, but we will always try our best to ensure that the goods are delivered to customers within the standard time range.

3. Tariff & Additional Fee Liability

To provide customers with a zero-cost and worry-free cross-border shopping experience, we undertake all tariffs, customs clearance fees and any other additional fees incurred during the cross-border logistics and customs clearance process. All expense liabilities generated in the whole process of goods delivery from the warehouse to the customer’s designated receiving address are borne by our platform.
Customers only need to pay the corresponding product price when placing an order, and do not need to bear any other extra expenses. There will be no hidden charges, supplementary fees or customs deduction fees in the whole shopping process. We adhere to a transparent pricing and service mechanism, fully guaranteeing customers’ consumption rights and interests, and realizing real one-stop worry-free shopping.

4. Return & Refund Policy

We implement a customer-friendly after-sales return and refund system to fully protect customers’ shopping experience and legitimate rights and interests. We support a unified long-term return cycle. Within the valid return period, customers can apply for return service for any products that are unsatisfactory, unused, undamaged, or have product quality problems, with flexible and convenient return conditions.
All returned products must keep intact packaging, complete accessories and unused status, so as to ensure the normal secondary circulation of the products. After customers submit a return application, our professional after-sales team will verify the return information and product status in a timely manner. After the return application is approved and the returned goods are received and inspected to be qualified, we will complete the refund operation within the unified official refund cycle.
The refund will be returned to the customer’s original payment account in full. The whole refund process is transparent and standardized, with no deduction of handling fee, service fee and other miscellaneous fees. For any after-sales problems encountered by customers during the return and refund process, our after-sales team will provide professional guidance and solutions to ensure that every after-sales demand is properly handled.

5. Currency Settlement Standard

The platform adopts unified US Dollar (USD) as the only settlement currency for all product transactions, order payments and refund settlements. All product prices displayed on the platform, order amount settlement and refund amount settlement are subject to US Dollar pricing standards, which is in line with the consumption and transaction habits of mainstream users.
The platform does not support other currency settlement methods for the time being. All transaction links maintain a unified currency standard, ensuring the accuracy, standardization and consistency of order accounting, payment and refund, avoiding exchange rate differences and settlement errors, and bringing customers a standardized and reassuring transaction experience.

6. Customer Consultation & Contact Service

We provide exclusive and professional customer consultation services for all platform users. For any shopping consultation, product inquiry, order problem feedback, after-sales service demand and other related questions, customers can initiate consultation and feedback through the independent Contact Us page on the official website.
Our customer service team has received systematic professional training, with standardized service processes and warm service attitude. The team is responsible for replying to customer messages, answering professional questions, solving order and after-sales problems, and providing all-round shopping service support. We adhere to the service tenet of user first, actively respond to every customer’s demand, and try our best to solve all shopping puzzles for customers.

7. Service Update & Interpretation Right

We reserve the right to appropriately adjust and optimize the content of the Customer Service Policy according to platform operation iteration, industry service standards and user demand changes. All updated service rules will be displayed on the official platform page and take effect automatically after publication. The continued use of the platform and continued purchase of products by customers will be regarded as recognition and acceptance of the latest service policy content.
We always take protecting customer rights and interests and optimizing service experience as the core, and all policy adjustments will be based on more standardized, transparent and user-friendly service principles to ensure stable and high-quality customer service experience for every user.