Terms of Purchase

These Terms of Purchase govern all transactions, purchases, and service interactions conducted on our platform. They serve as a binding and transparent agreement between the platform and all customers who browse, order, and purchase products from our website. The purpose of these terms is to clarify standardized purchasing rules, protect legitimate user rights and interests, and ensure orderly, fair, and consistent transaction services for every customer. By completing any purchase on this platform, you acknowledge that you have fully read, understood, and agreed to abide by all purchase terms listed below.

1. General Purchase Rules

All products displayed on the platform are available for global purchase, covering art supplies, creative craft products, and related creative daily necessities. We strictly control product quality, product specification labeling, and product information display to ensure that all product introductions, functional descriptions, and material descriptions are true, accurate, and consistent with actual items. All commodities sold on the platform are suitable for personal use, family creative creation, classroom teaching, and daily leisure purposes.
Customers shall ensure that all personal information, recipient information, and payment information submitted during the ordering process is true, accurate, and complete. Any losses or service abnormalities caused by false information, incorrect information, or unupdated user information shall be borne by the customer. We reserve the right to refuse service or cancel abnormal orders that violate platform specifications or have suspicious transaction risks.

2. Order Shipment & Delivery Terms

We implement efficient and standardized order shipment processing rules for all successfully paid orders. All confirmed valid orders will be processed, inspected, packaged and shipped within 1 to 3 working days after payment verification. We adhere to an orderly first-paid, first-shipped mechanism to ensure the timeliness and fairness of order processing.
After the order is successfully shipped from the warehouse, customers can expect to receive their purchased items within the standard delivery period of 6 to 12 working days. The overall delivery cycle is stable and applicable to all conventional orders. Minor delivery fluctuations may occur due to objective uncontrollable factors including customs clearance progress, local logistics scheduling, and environmental factors, which belong to the normal range of cross-border logistics delivery.
The platform provides global free shipping services for all purchased products. There is no minimum order quantity threshold or additional shipping cost. All customers purchasing products on the platform can enjoy free shipping benefits without any logistics expense burden.

3. Customs and Additional Cost Specifications

Our platform independently undertakes all tariffs, customs clearance fees, and other official handling fees incurred during cross-border transportation and customs clearance procedures. All possible additional expenses in the whole process from warehouse shipment to final delivery are fully covered by the platform.
Customers only need to pay the displayed product price when placing an order. No extra fees, hidden charges, or supplementary costs will be charged at any stage of transaction, logistics, or after-sales processing. We maintain a fully open and transparent charging standard for all shopping transactions.

4. Currency Settlement Standard

All product pricing, order settlement, and refund settlement on the platform adopt United States Dollar (USD) as the unified and only settlement currency. All displayed prices on the official website, order payment amounts, and refund amounts are calculated and settled in accordance with the unified USD standard, ensuring standardized, consistent, and accurate transaction accounting for all global users.

5. Return and Refund Terms

We provide a user-friendly and flexible after-sales return policy for all platform products. Customers are entitled to apply for return services within a 60-day return window after receiving their orders. All return applications that meet the product intact standard and official return conditions will be accepted and processed normally.
To ensure the validity of return applications, returned products must be kept in original, unused, undamaged, and unmodified status, with complete original packaging and supporting accessories. Products damaged by personal use, improper storage, or artificial damage will not be eligible for return.
After we receive, inspect, and confirm the qualification of the returned products, we will complete the full refund processing within 5 to 10 working days. The refund will be returned to the customer’s original payment account in full without any deduction of handling fees, service fees, or other miscellaneous fees. The entire refund process follows standardized and transparent operating procedures.

6. Order Modification and Cancellation Rules

Customers can apply for order information modification or order cancellation before the order is officially shipped. We will adjust order information or cancel orders according to customer demands after verifying order information. Once the order has been dispatched from the warehouse and entered the logistics transportation process, no order modification or cancellation application will be accepted.
We recommend that customers carefully confirm product specifications, purchase quantities, and delivery address information before submitting orders to avoid unnecessary order changes and affect shopping experience.

7. Product Quality Responsibility

We strictly implement product quality inspection standards. All products shipped from the warehouse have passed professional quality inspection and appearance screening to ensure that the products are intact, functional, and in line with the official product description. If customers receive defective products, missing items, or wrong items due to platform processing errors, they can contact our official customer service channel to apply for corresponding after-sales solutions.
We always take product quality and user experience as the core service standard, and actively assume corresponding service responsibilities for all qualified after-sales problems caused by platform reasons.

8. Customer Service Communication Rules

For any consultation demands, order questions, after-sales feedback, and service disputes related to purchase transactions, customers can initiate communication and feedback through the Contact Us page on the official website. Our professional customer service team will respond to customer demands in a timely manner, answer relevant questions, and properly handle all order and service problems.

9. Terms Update and Interpretation

We reserve the right to optimize, adjust, and update the content of these Terms of Purchase according to platform operation iteration, service standard upgrading, and industry rule changes. All updated terms will be displayed on the official platform page and take effect automatically after publication. Continued browsing and purchasing behavior of users on the platform will be deemed as recognition and acceptance of the latest purchase terms.