Refund Policy

This Refund Policy clearly defines the standardized rules for return applications, refund processing, order eligibility, and service specifications for all orders placed on our platform. The policy is formulated to provide fair, transparent, and consistent after-sales service for all customers, ensuring every shopping experience is protected with standardized and reliable after-sales guarantees. All customers who complete purchases on our platform automatically accept and agree to the terms of this Refund Policy. Our core service principle is to deliver high-quality products and considerate after-sales services while protecting the legitimate rights and interests of every customer.

1. General Refund & Return Eligibility

We provide a unified and customer-friendly return service for all products available on the platform. Customers are eligible to apply for product returns within the valid return window after receiving their orders. All return applications will be reviewed and processed in strict accordance with unified service standards to ensure fairness and rationality for every user.
To qualify for a return and refund, all returned items must remain in original, unused, unwashed, and undamaged condition, with all original packaging, accessories, tags, and parts intact. Products that are damaged due to personal use, improper storage, artificial damage, or missing accessories will not be eligible for return or refund. This rule ensures the secondary usability of returned goods and maintains consistent service standards for all customers.
Our return policy applies to all product categories on the platform, including art supplies, craft kits, and other creative daily necessities. There is no category restriction for eligible returns, as long as the products meet the unified return condition standards. We adhere to a user-oriented service attitude and properly handle all compliant return and refund applications.

2. Order Processing & Delivery Terms

All orders placed on the platform will be processed and shipped within the standard processing cycle after successful payment confirmation. We arrange warehouse sorting, product inspection, and packaging in sequence to ensure that all goods are well-packaged and complete before delivery, reducing the probability of product damage, omission, or error.
After shipment, goods will be delivered to the customer’s designated shipping address within the standard international delivery cycle. Considering the particularity of cross-border logistics, the overall delivery progress is stable and predictable. Customers can track the logistics status of their orders through the order background page throughout the whole process.
The platform provides global free shipping services for all orders with no minimum order requirement. All tariffs and additional fees incurred during cross-border transportation and customs clearance are fully undertaken by the platform. Customers do not need to bear any extra costs other than the product unit price, realizing zero additional cost shopping experience.

3. Return Application Process

Customers who need to apply for a return and refund shall initiate a return application through the official platform channel within the valid return period. When submitting the application, customers need to provide basic order information and simply explain the return reason to facilitate the rapid review and verification of the after-sales team.
After receiving the customer’s return application, our professional after-sales team will complete the information review within a reasonable time, verify the order validity and product return qualification, and feed back the review result to the customer. For approved return applications, we will provide customers with standardized return guidelines, including return address, delivery precautions, and packaging requirements.
Customers shall complete the product return delivery in accordance with the return guidelines to ensure that the returned products are properly packaged and avoid secondary damage during logistics transportation. After the returned goods are received and inspected to meet the return standards, the subsequent refund process will be initiated immediately.

4. Refund Processing Rules & Timeframe

For all return applications that pass inspection and verification, we will complete the official refund processing within the unified standard refund cycle. The refund will be fully returned to the customer’s original payment account without any hidden deductions, including no handling fees, service fees, or processing fees.
The refund amount is subject to the actual payment amount of the customer’s order. For orders with multiple products, the refund will be calculated according to the actual returned product amount. Since the platform provides free global shipping and fully undertakes all tariff costs, no additional logistics or tariff expenses will be deducted from the refund amount.
All refund processes are carried out in accordance with standardized and transparent procedures. The whole process from application review, goods receiving inspection to refund arrival is traceable and standard unified, ensuring that every customer’s refund demand is processed efficiently and fairly.

5. Ineligible Return & Refund Situations

To maintain standardized after-sales operation and fair service rules, the following situations do not support return and refund services: products that have been used, worn, modified, or artificially damaged; products with damaged original packaging, missing accessories or incomplete parts; returns applied beyond the valid return period; and abnormal orders with wrong information provided by customers leading to delivery failure or goods loss.
In addition, customized products, disposable creative supplies, and products marked with special non-return instructions on the product page are not eligible for return and refund. For quality problems of such products, customers can contact our customer service team separately to apply for targeted after-sales solutions.
We will make comprehensive judgment based on product status, order records and application conditions for all disputed return applications, and maintain fair and objective processing results to protect the legitimate rights and interests of both users and the platform.

6. Abnormal Order & Logistics Exception Handling

In case of abnormal order situations such as long-term logistics stagnation, goods loss, or serious delivery delay caused by logistics reasons, customers can contact our customer service team through the official channel to feedback the problem. We will verify the logistics situation for free for customers and provide reasonable solutions including re-delivery or refund according to the actual situation.
If the customer receives wrong goods, missing goods or defective products due to platform delivery errors or product quality problems, we will bear all corresponding responsibilities and provide free re-delivery, supplementary delivery or full refund services according to customer demands, without requiring customers to bear any additional costs.

7. Settlement Currency Standard

All order transactions and refund settlements on the platform adopt Unified US Dollar (USD) as the only settlement currency. The refund amount is calculated and settled strictly in accordance with the US dollar amount actually paid by the customer, ensuring the standardization and accuracy of all fund settlement links.

8. Consultation & Service Support

If customers have any questions about return conditions, refund progress, exception handling and other related after-sales problems, all consultation and feedback can be completed through the platform’s exclusive Contact Us page. Our professional after-sales team will provide one-on-one targeted services, answer customer questions in a timely manner, and properly handle all after-sales demands.

9. Policy Update Rules

We reserve the right to appropriately adjust and optimize the content of this Refund Policy according to platform operation iteration and service standard upgrading. All updated policy contents will be displayed on the official platform page and take effect automatically. Customers’ continued use of platform shopping services will be deemed as recognition and acceptance of the latest policy terms.