Shipping Policy

Shipping Policy
This Shipping Policy serves as the official guideline for all order processing, shipment arrangement, delivery timeline, customs liability and logistics related services on our platform. The policy is designed to standardize our global shipping procedures, deliver clear and consistent logistics service rules, and help customers fully understand the complete order shipping process. By placing an order on our platform, all customers confirm that they have read, understood and accepted all terms specified in this shipping policy. We adhere to standardized, efficient and transparent logistics service standards to ensure every order can be processed and delivered in a stable and orderly manner.

1. Order Processing & Shipment Timeline

All successfully paid orders will enter our official processing queue immediately after payment confirmation. Our team will complete order verification, product inspection, packaging arrangement and warehouse processing within standard processing time. Every product will be carefully checked for quality, integrity and appearance before shipment to ensure customers receive intact and qualified products.
We follow a first-come, first-served processing rule for all orders. During routine operation periods, all orders will be arranged for shipment within our unified processing cycle. For orders submitted during peak periods or routine system maintenance, there may be minor processing delays, and we will always arrange shipment as soon as possible to guarantee overall delivery efficiency.
Once the order is dispatched from our warehouse, the system will automatically update the logistics tracking information. Customers can check real-time shipping status, transportation progress and delivery updates through the order management page on our official website. All logistics nodes are fully traceable to ensure transparent order transportation.

2. Standard Delivery Time

We adopt stable and mature international logistics channels to deliver orders to destinations around the world. After successful warehouse shipment, all goods will reach the customer’s designated delivery address within our standard international delivery cycle.
The delivery time is a unified standard timeline for conventional international transportation. Minor fluctuations in delivery duration may occur due to objective uncontrollable factors, including regional customs clearance efficiency, local logistics distribution arrangement, regional weather conditions and public logistics scheduling. Such subtle differences are normal in cross-border transportation and do not belong to abnormal delivery issues.
We always cooperate with high-quality and reliable logistics service providers to optimize transportation routes and improve delivery stability, striving to ensure that all orders are delivered within the standard time range and bring a stable shopping experience to every customer.

3. Customs & Duties Liability

To provide customers with worry-free cross-border shopping experience, we take full responsibility for all tariffs, customs clearance fees and any other official charges incurred during customs clearance and international transportation. All expense liabilities generated throughout the entire logistics process from warehouse outbound to final delivery are undertaken by our platform.
Customers are only required to pay the corresponding product price when completing order payment. There will be no additional charges, supplementary fees or customs fees requested from customers at any stage of transportation and customs clearance. We implement a fully transparent charging mechanism with no hidden costs, ensuring customers can complete cross-border shopping with a clear and guaranteed cost budget.

4. Shipping Address & Order Modification Rules

Customers shall provide accurate, complete and valid recipient information, including recipient name, detailed delivery address and valid contact information when placing orders. Incorrect, incomplete or invalid address information may cause logistics detention, delivery failure, goods return or order loss.
Before the order is officially shipped, customers can apply for address modification and order information adjustment through our official contact channel. Once the order has been dispatched from the warehouse, the logistics information cannot be modified or changed. We recommend customers carefully check all recipient details before submitting orders to avoid unnecessary logistics exceptions.

5. Logistics Exception Handling

In the process of international transportation, occasional logistics exceptions may occur due to objective factors, including logistics stagnation, customs inspection delay, route adjustment and other uncontrollable situations. Once abnormal logistics status is found, our team will actively track the order progress, communicate with logistics providers and customs departments, and push forward the follow-up processing work.
If the order suffers serious logistics delay, goods loss or confirmed delivery failure caused by logistics side problems, customers can contact our support team to feedback relevant situations. We will verify the actual order status in a timely manner and provide reasonable and effective solutions for affected orders to protect customers’ legitimate shopping rights and interests.

6. Damaged or Lost Goods Handling

We strictly control product packaging quality to reduce the risk of product damage during long-distance transportation. For orders that are confirmed damaged, missing or lost during transportation due to logistics problems, we will provide targeted after-sales solutions in accordance with actual order situations, including re-delivery or refund processing.
Customers are advised to check the outer packaging and product integrity in time after receiving the goods. If any abnormal situation such as damaged packaging, defective products or missing items is found, please contact our customer support team in a timely manner to initiate verification and after-sales processing.

7. Currency Standard

All order settlement and service-related charge standards on the platform adopt US Dollar (USD) as the unified settlement currency, maintaining consistent and standardized transaction rules for all global customers.

8. Customer Support & Consultation

For any questions about shipment status, delivery timeline, logistics exceptions, customs issues and other shipping related problems, customers can submit consultation and demand feedback through the Contact Us page on our official website. Our professional service team will respond promptly, answer all professional questions, and provide reliable guidance and problem-solving support for all order logistics issues.

9. Policy Update Instruction

We reserve the right to optimize and adjust the content of this Shipping Policy according to platform operation upgrade, logistics channel iteration and service standard update. All updated policy terms will be displayed on the official platform page and take effect automatically after publication. Customers’ continued use of platform shopping services will be regarded as recognition and acceptance of the latest shipping policy rules.